ISP Supplies Canada will issue a Return Material Authorization (RMA) without a restocking charge for incorrect shipments made by ISP Supplies Canada or for defective product shipments, subject to verification and any applicable manufacturer warranty or return requirements.

Return Request Review

All return requests are subject to internal review and approval by ISP Supplies Canada. Opened, used, installed, or otherwise altered products are subject to additional review and may be denied return authorization or assessed a restocking fee at ISP Supplies Canada’s discretion. Return requests may also be denied or subject to additional fees based on product condition, product classification, supplier or manufacturer restrictions, the terms and conditions of this policy, or other applicable circumstances.

Stock Items

The minimum RMA dollar amount is $50.00. RMA requests below $50.00 will not be approved.

RMA requests made up to 30 days from the date of invoice will be assessed a 15% restocking fee.

RMA requests made after 30 days from the date of invoice will only be approved following a review of stock and demand and will be assessed a 20% restocking charge.

RMA requests made after 60 days from the date of invoice may be approved following a review of stock and demand and will be assessed a minimum 25% restocking charge.

RMA requests made after 90 days from the date of invoice will not be approved.

Non-Stock Items or Drop Shipments

RMA requests for non-stock product will only be approved after ISP Supplies Canada receives a Return Material Authorization (RMA/VRA) from its supplier or manufacturer. ISP Supplies Canada will not take this product into inventory unless otherwise approved.

All restocking and return charges assessed by the supplier or manufacturer will be passed on to the customer. Additional handling charges may also be assessed by ISP Supplies Canada as noted below.

RMA requests made up to 30 days from the date of invoice will be assessed a 15% restocking fee.

RMA requests made after 30 days from the date of invoice will only be approved following a review of stock and demand and will be assessed a 20% restocking charge.

RMA requests made after 60 days from the date of invoice may be approved following a review of stock and demand and will be assessed a minimum 25% restocking charge.

RMA requests for stocked non-replenished product will only be approved where ISP Supplies Canada has expressly agreed or is contractually required to accept the product back.

RMA requests made after 90 days from the date of invoice will not be approved.

Terms and Conditions

Valid RMAs will be issued by ISP Supplies Canada. All return requests must be submitted by email to rma@ispsupplies.ca with "Return Request" in the subject line. Return requests will not be accepted by phone or fax.

Returned product(s) must have the ISP Supplies Canada-issued RMA number clearly visible on the outside of the customer’s shipping packaging in order to be accepted at an ISP Supplies Canada facility or designated return location.

Do NOT write on or apply shipping labels directly to manufacturer boxes. All products must be returned in their original boxes and packaging and must be in re-sellable condition in order to receive credit, unless the return is for a verified defective product.

ISP Supplies Canada will issue customer credit following receipt and inspection of the returned product, or after ISP Supplies Canada receives supplier/manufacturer credit for an authorized direct return.

Customers are not authorized to deduct or take credit for returned product without an appropriate credit memo issued by ISP Supplies Canada.

Freight charges for products returned to ISP Supplies Canada are the customer’s responsibility, except for verified defective items or incorrect shipments made by ISP Supplies Canada.

ISP Supplies Canada-issued RMAs are valid for 30 days from the date of issue.

ISP Supplies Canada reserves the right to modify or cancel this policy at any time.